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    Store Opening Hours

    11:00am to 7.00pm Monday to Saturday

    12.00pm - 6.00pm Sunday

    We are closed on Good Friday, Melbourne Cup Day, Christmas Day, Boxing Day and New Years Day.

    Orders

    We’re happy to answer your questions. Come into the store or call us on 03 9421 3391 during the store opening hours.

    Delivery information

    All orders have FREE SHIPPING and are sent Express through Australia Post. 

    Orders will generally be delivered within 1-2 working days if ordered before 4.00pm.

    Shipping on New Zealand orders is $15.00 (NZ AirPost). Please allow up to 9 working days.

    Phone orders

    Call us on 03 9421 3391 before 4:00pm and we can process your order for next day delivery. 

    What will my parcel look like?

    Your order will be delivered in plain packaging via Australia Post, signed from "404 Bridge Rd Richmond". The package does not feature the Passionfruit brand or images.  Rest assured it will be discreet.

    discreet packaging

    ... and always gift wrapped.

    discreet packaging

    Privacy

    Your personal information and order details will only be used for the purpose of processing your purchase. Passionfruit will never share this information with a third party.

    If you're not home

    If there is no-one to accept delivery, Australia Post should take your parcel back to the nearest Post Office. Australia Post will normally leave a card allowing you to collect your delivery from your local Post Office, at your convenience. Your package will look like any other everyday Australia Post package, it will carry no indication of us being an adult store, and you will not need to mention us in order to pick-up your package.

    If your parcel does not arrive

    Whilst we do the best we can to ensure safe and secure delivery of parcels, once a parcel is accepted by Australia Post delivery of the item is out of our control. Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please get in touch with us for a tracking/parcel number. This number can be used when you lodge a query with Australia Post.

    Batteries

    Some manufacturers include batteries with their product, however where they do not, Passionfruit will supply you with the batteries necessary.  A care card is also included with particular items.

    Returns

    Your satisfaction is our business. Faulty items will be replaced, refunded or credited.

    Returns due to customers changing their minds can be exchanged or store credit given as long as the item is in the same condition as when it left the store, with tags on, box sealed etc. and receipt shown.

    Terms and conditions 

    Passionfruit and its affiliates provide their services, including this website, to you on the following terms and conditions. By placing an order; downloading media, data, images or copy; and/or visiting a page on this website. you agree to be bound by those terms and conditions and all of the policies incorporated by reference ('Policies"). These terms and conditions together with the Policies constitute the entire agreement between Passionfruit and the user and supersede and cancel all prior agreements, claims, representations and understandings.

    * You are an adult at least 18 years of age and can lawfully enter into and form contracts under Australian law.

    * You have familiarised yourself with our Returns Policy and Shipping Information.

    * You have read and understood the Disclaimer.

    * You are familiar with the customs policies of your country and agree that you will be responsible for compliance with all local laws which may restrict the importation of certain goods and that you alone will be responsible for payment of any present or future tax or impost, duty or charge which may be imposed or assessed by any relevant regulatory authority on the goods purchased on the site.

    * All stated prices are in Australian Dollars (AUD) and inclusive of Australian Goods and Services Tax (GST).

    * You understand that, to the fullest extent permitted by law, Passionfruit makes no warranties of any kind whatsoever whether express or implied, and specifically no warranty of merchantability or fitness for a particular purpose and in no event shall Passionfruit be liable, whether in contract or tort for any damages to the user in respect of economic loss, any loss or damage to property or death or injury to any person of whatever nature and however or wherever sustained that arises out of or is in any way connected with the purchase or delivery of any product.

    * Where any condition or warranty cannot be excluded under applicable legislation Passionfruit's liability for breach of condition or warranty shall be limited to either: (a) replacing the product; or (b) crediting the cost of the product to the user. In no event shall Passionfruit be liable for exemplary, special or consequential damages or losses or loss of profits.

    * Passionfruit and its logo are the subject of registered trademark applications in Australia and other countries and may not be used in connection with any product or service that is not Passionfruit's in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Passionfruit.

    * The site or any portion of the site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Passionfruit. Passionfruit and its affiliates reserve the right to refuse service, terminate accounts or cancel orders in its discretion, including, without limitation if Passionfruit believes that customer conduct violates applicable law or is harmful to the interests of Passionfruit and its affiliates.

    * The site may only be used for lawful purposes and in a lawful manner. When ordering from Passionfruit you are the purchaser of the goods and must comply with all applicable laws and regulations. It is your responsibility to investigate and ensure that you can lawfully purchase the goods you order.

    * Payment for items ordered is taken as acceptance of Passionfruit terms and conditions, including the shipping and returns policy.

    Disclaimer 

    Passionfruit provides this website not as professional advice, but as guidelines for convenience only, upon the condition that the user, by receiving or reading the material contained on this website, agrees not to act in reliance upon it without first satisfying himself/herself by independent inquiry or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user and his/her general fitness or medical condition. The user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against Passionfruit for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of Passionfruit or any other cause whatsoever.